Paschal's Restaurant Digital Transformation & Growth

Niche
Date
Role
Services
Historic Black Owned Restaurant
2019
Digital Marketing
Web Design | Social Media Domination | Email | Rebranding
Niche
Historic Black Owned Restaurant
2019
Date
Role
Digital Marketing
Services
Web Design | Social Media Domination | Email | Rebranding
[ goal ]
Objective: To modernize Paschal’s digital presence while honoring its rich history, keeping the brand relevant during the pandemic, and driving increased engagement and foot traffic.

Paschal's Restaurant – A historic soul food institution in Atlanta, GA

Challenges

  1. Outdated Digital Presence – The website needed a refresh to better reflect the brand’s legacy and attract a younger audience
  2. Declining Foot Traffic – The pandemic reduced in-person dining, and Paschal’s had no online ordering or to-go options
  3. Need for Storytelling – The restaurant's deep history in the Civil Rights Movement was not being leveraged effectively to engage audiences
  4. Limited Digital Marketing Strategy – Email marketing and social media strategies needed enhancement to maintain engagement with customers
  5. Appeal to a Younger Demographic - Located near four HBCU's with no presence

[ solution ]
What

we did ?
Strategy & Execution Website Revamp & Optimization Refreshed the website with a modern yet heritage-driven design. Optimized the site for mobile, SEO, and user experience. Integrated online ordering and to-go options for the first time.
Storytelling Through History & Legacy We crafted a narrative that connected Paschal’s past to its future, highlighting its role in the Civil Rights Movement and its continued impact. Historic figures and game-changers were featured across social media and email marketing campaigns. We engaged audiences with thought-provoking questions and historical receipts during the pandemic to keep the conversation alive.
Digital Marketing & Social Media Engagement Developed compelling social media content that honored Paschal’s legacy while engaging younger demographics. Created email marketing campaigns that reinforced storytelling, promotions, and updates on dining options. Implemented interactive content such as polls, customer memories, and user-generated content.
Pandemic Adaptation & Revenue Recovery Introduced online ordering and to-go options to maintain revenue during lockdowns. Leveraged social media engagement with posts that resonated with people stuck at home, keeping Paschal’s top-of-mind. Created content that reflected shared experiences, fostering a sense of community.
Results: ✅ 200% Increase in Foot Traffic – After the stay-at-home order was lifted, demand surged, requiring additional staffing to accommodate new customers. ✅ Expanded Revenue Streams – Online ordering and takeout options brought in new revenue that had not previously existed. ✅ Enhanced Digital Presence – Website traffic increased significantly, leading to greater brand visibility and engagement. ✅ Stronger Community Connection – Customers engaged more deeply with Paschal’s history, creating a loyal and engaged audience. ✅ Social Media Growth & Engagement – Posts featuring historic figures and interactive storytelling led to a higher reach and engagement rate.
CONCLUSION

Conclusion

Through a strategic blend of digital transformation, historical storytelling, and customer engagement, Paschal’s Restaurant successfully modernized its brand while staying true to its roots. The pandemic forced a shift in operations, but by leveraging digital tools, Paschal’s not only survived but thrived—emerging stronger, with higher demand and a loyal customer base ready to engage both online and in person.

Clark, Spelman and Morehouse students come for Sunday dinner
Audience Shift
200%
Increased Foot Traffic
100%
Increased Online Ordering
98%
Increased Web Traffic
Several Film Requests
Increased Brand Exposure

Conclusion

Through a strategic blend of digital transformation, historical storytelling, and customer engagement, Paschal’s Restaurant successfully modernized its brand while staying true to its roots. The pandemic forced a shift in operations, but by leveraging digital tools, Paschal’s not only survived but thrived—emerging stronger, with higher demand and a loyal customer base ready to engage both online and in person.